Privacy Terms

Committed to protecting your personal data, this policy outlines how we collect, use, and share information in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Channel View is the data controller responsible for handling your personal information. If you have any questions or concerns about how your data is used, you can contact us at any time.

Types of Data We Collect

We collect personal information that you voluntarily provide, including your name, email address, phone number, and any other details submitted through our website forms.

Purpose of Data Processing

We use your personal data to provide requested information, manage reservations, and improve your overall experience with us.

Legal Basis for Processing

We process your personal data with your consent when you choose to provide it. In some cases, processing is also necessary to fulfil a contract (such as managing reservations) or to comply with legal obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data. These include encryption, access controls, and regular security reviews to prevent unauthorised access, disclosure, alteration, or destruction.

Data Sharing

We do not sell or trade your personal information. We may share data with trusted third parties who support our website operations or provide services on our behalf. These partners are required to maintain confidentiality and uphold robust data-protection standards.

Data Retention

We retain your personal data for at least 12 months and thereafter only for as long as is necessary to fulfil the purposes for which it was collected or to meet legal and regulatory requirements.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You may also withdraw your consent at any time. To exercise these rights or to raise any questions about how we handle your data, please contact us.

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COOKIES:

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What Are Cookies?

Cookies are small data files stored in your browser that allow a website—or certain third parties—to recognise your device and remember your preferences. We use three main types of cookies:

• Session cookies: Temporary cookies that help the site function correctly during your visit, such as remembering information as you navigate between pages. They enable key functions—such as generating online quotes or accessing registered-user areas—and do not store any personal information. They are automatically deleted when you leave the site or close your browser.

• Persistent cookies: Cookies that remember your preferences and allow us to recognise you when you return. They help us improve your experience by providing anonymous insights into how visitors use our website. We use tools such as Google Analytics to collect aggregated statistics (e.g. which pages are viewed and for how long). This information helps us enhance the structure and performance of our site. Neither we nor any third party can personally identify you using these cookies, but they will remain in your browser until you delete them or they expire.

• Third-party cookies: Set by trusted partners, these may collect information about your browsing across multiple websites and sessions. They typically act as persistent cookies and remain until you delete them or they expire.

How We Use Cookies

We use cookies to support essential website functions (i.e. for our website to operate correctly) and help us understand how visitors use our site (to enhance your overall experience). Specifically, cookies are used for:

• Obtaining quotes through the website (session cookies)

• Maintaining site security (session cookies)

• Enabling certain features and functionality (session cookies)

• Analysing website traffic and visitor behaviour (persistent cookies)

Managing, Disabling, and Enabling Cookies

You have full control over whether to accept or reject cookies. Most web browsers allow you to manage cookie settings—including blocking or deleting them—through their settings or preferences menu. For guidance, you can use your browser’s Help function or visit resources such as aboutcookies.org or allaboutcookies.org.

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Please note that disabling or deleting cookies may affect how our website functions. Some features—such as accessing registered areas or obtaining online quotes—may not work correctly without essential session cookies.