A deposit payment equivalent to a one night stay with us is required to secure a booking. (Please visit our tariff page for details of our prices per night, dependent on the duration of the stay that you require). The deposit will be deducted from the final balance owing to ourselves.
Deposits can be paid and authorised by the cardholder over the phone (we accept all major debit and credit cards). Please note that under no circumstances can we accept credit or debit card details provided to us via email and all card details and authorisation of payments must be made personally by the cardholder over the phone.
We can confirm that all information provided to us is stored and disposed of securely in accordance with the terms and conditions of the Data Protection Act and our Merchant Provider.
We regret that we are unable to accept cheques as a method of payment for deposits or final balances (please blame the banks, not us!)
In the unlikely event of cancellation:
Due to the uncertainty surrounding COVID-19, please be advised that we are currently waiving our normal cancellation policy. We believe that everybody deserves to have something to look forward to in the future without the fear of losing a deposit payment in these difficult financial times due to circumstances beyond their control. As such, any bookings made during the COVID-19 crisis may be cancelled without penalty (and deposits will be repaid in full) if it should transpire that travel/staying with us won't be a possibility due to any ongoing restrictions issued by the government. (Please note that you do need to let us know in advance if you won't be able to fulfil your booking to qualify for a refund.)
Are due upon departure, but we may request pre-authorisation of the final balance owing to ourselves by your chosen debit/credit card upon arrival. (Monies are not then deducted until your departure and the balance can be paid by an alternative method should you prefer).
Is between 4pm and 6pm. If this will not be possible, we do ask that you contact us to make alternative arrangements so that we can ensure access in our absence. Thank you.
If preferred, we are happy for guests to check-in and collect keys before MIDDAY by prior arrangement, but please note that we cannot guarantee access to bedrooms before 4pm (due to cleaning etc).
For customers planning to arrive later than 6pm, please be advised that we do reserve the right to re-let rooms if we haven't heard from you by 7pm on the day of arrival. (N.B. Please note that if we do agree a late check-in and you are unable to make the agreed time, it is essential that you contact us to let us know. If we do not hear from you and if we are unable to get hold of you, access to the property cannot be guaranteed and is unlikely. We do however, appreciate that delays can occur due to e.g. traffic conditions and only ask that you keep us updated with an anticipated arrival time.)
Is by 10.30am on departure day. Unfortunately, in order to maintain our high standards we are unable to offer a 'late checkout' facility.
Are very welcome but please ensure that you let us know in advance if you will be bringing your dog(s). Because dogs come in all sorts of shapes and sizes, we try not to stipulate a 'maximum,' but as a guideline, in the interests of comfort and practicality, we would consider e.g. two Labradors or three Jack Russell's to be ample per room. Because we love dogs, we don't charge you any extra to bring them - all that we ask is that you please respect our home, as we are sure that you would your own so that we can continue to offer this rare privilege. Please see our 'dogs welcome' page or click here for more information.
Free WI-FI Access:
We don't want to charge you if we don't have to and therefore, we currently offer the privilege of free WI-FI. Our access is however subject to a 'Fair Usage Policy' and so please be advised that we do monitor each guests broadband usage and reserve the right to disconnect any specific room(s) for the duration of a stay if we consider that a customer is exceeding their fair limit. (Please be assured that we don't 'pry'... our goal is simply to make sure that we don't get any nasty surprises at the end of the month!)
We are able to offer one parking space per room. Please note that we are unable to accept additional vehicles over this allocation. Parking bays are clearly marked and we would ask all customers to please consider others when parking their vehicles.
In the very unlikely event of damage to our property, we reserve the right to issue charges. (For the avoidance of doubt, we are human and fully understand that accidents do happen and would only charge for avoidable and/or malicious damage). Removal of any of our fixtures and fittings (to include e.g. towels) will be charged.
We also reserve the right to charge for non-payment of accommodation upon departure and any other associated costs.
The management also reserves the right to cancel a booking at any time. In these exceptional circumstances, any deposit payment made will, of course, always be returned in full.
Lastly, if there is anything that you are unsure of, please don't hesitate to ask: