BOOKING INFORMATION
OUR ROOMS
All of our bedrooms are double or twin-bedded rooms (and are equipped and furnished to accommodate two people maximum). Children are welcome if accompanied by an adult (i.e. parent and child) but the 'two person per room' rule still applies and we are unable to accommodate additional children/toddlers over the two person limit. 'Babes in Arms' are welcome in our large double rooms only for an additional £10 per night, but please note that you will need to bring your own travel cot/high chair etc. (Scroll through the available extra options on checkout to add to your booking).
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We are sometimes unable to accept one night bookings during our busier periods. If possible, we will of course oblige. If you aren't able to find one-night availability online, this means that we are probably approaching 'full capacity' but please feel free to contact us directly - if we can fit you in, we will, but please note that a supplement of £15 might be levied. (This would of course, be agreed with you at the time of making a reservation with us).
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We accept a maximum of TWO dogs in our Sea View Double Room and our Large Double/Twin Rooms, but due to size restrictions, we are unable to accept dogs in our Single/Small Double Room. Please always let us know in advance of your stay if you wish to bring a dog(s) with you. Provided that you have booked directly with us, we do not charge to bring your dog(s). (Any bookings via third party OTA's will incur a fee of £7 per night, per dog).
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As well as a fridge in your room, there is also a large fridge in the conservatory/guest lounge that guests are welcome to use (plus microwave).
DEPOSITS
A deposit equivalent to one night's stay is required to secure a booking with us. This will be deducted from the final balance (which is payable 7-10 days prior to arrival). In the unlikely event of cancellation, the deposit is refundable provided that we receive at least 28 days notice. (Please be advised that a £20 admin fee will be deducted to cover our time and costs). For bookings cancelled within 28 days of the intended arrival, deposits will not be refunded. If you do not show, or cancel your booking (or part of your booking) within 48 hours of the scheduled check-in time of 16:00 hours on the planned date of arrival, no refund of the deposit will be made and the outstanding balance will be levied. If you wish to alter your booking dates, please be aware that the deposit is only transferable at our discretion (and you may be required to pay a further deposit to secure alternate dates). We highly recommend taking out travel insurance to cover any unexpected eventualities.
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For reservations made through third-party OTA's (Online Travel Agents), please check any Terms & Conditions carefully . Charges will depend on what you have agreed with them at the time of booking. Any cancellations must also be made directly through the OTA you made the initial booking with and cannot be dealt with by us.
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FINAL PAYMENTS
An invoice for the outstanding balance is sent after the 28 day cancellation period has expired. The balance is then due within 7-10 days of arrival. (Please note that we do reserve the right to re-let rooms where invoices remain unpaid, and access information is only sent on receipt of final payments, so we appreciate your prompt settlement). For last-minute bookings made within 24-hours of arrival, the final balance will be requested upon arrival at the property.
CHECK-IN/CHECK-OUT
CHECK-IN is from 4pm. (We do offer an early check-in facility (from 2pm) for an additional £15.00).
ACCESS details to the property will be provided via email or SMS once the final payment has been processed. (If you arrive early, and are unable to gain access, please feel free to leave your vehicle in the car park and explore the area until the agreed check-in time).
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CHECK-OUT is by 10.30am. (We do offer a late check-out facility (by Midday) for an additional £15.00).
DOGS
We accept a maximum of TWO dogs per room (excluding our Single/Small Double room) free of charge if you BOOK DIRECT with ourselves. For third-party bookings, there will be a £7, per dog, per night fee. Please ensure you let us know in advance if you wish to bring your dog(s).
WI-FI
Is provided in all the guest bedrooms free of charge. Connection details are provided in your room.
PARKING
We provide one parking space per room. If travelling separately, we can provide an additional parking space for an extra £5.00 per night. (Scroll through the available 'extra options' on checkout to add this to your reservation). Parking bays are clearly marked and we ask all customers to please consider others when parking their vehicles.
OTHER
In the event of damage to our property, we reserve the right to issue charges. (For the avoidance of doubt, we fully understand that accidents can happen and would only charge for avoidable and/or malicious damage). Removal of any fixtures and fittings (to include e.g. towels) will be charged. We also reserve the right to charge for non-payment of accommodation and any other associated costs upon departure.
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The management reserves the right to cancel a booking at any time. In these exceptional circumstances, any deposit payments made will, of course, be refunded in full.