BOOKING INFORMATION
OUR ROOMS
All of our bedrooms are double or twin-bedded rooms (and so they are equipped and furnished to accommodate two people maximum). Children are welcome if accompanied by an adult (i.e. parent and child but the 'two person per room' rule still applies). When booking online, you will need to click 'two adults' under these circumstances, but please be advised that we are unable to accommodate additional children/babies over the two person limit.
We don't accept one night bookings and any amendments to a booking that results in just a one night stay will either be cancelled, or charged in full.
We accept a maximum of TWO dogs in our Sea View Double Room and our Large Double/Twin Rooms, but due to size restrictions, we are unable to accept dogs in our Single/Small Double Room. Please always let us know in advance of your stay if you wish to bring a dog(s) with you.
As well as a fridge in your room, there is also a large fridge in the conservatory that guests are welcome to use. (As well as a microwave). We don't allow dogs in the breakfast room/conservatory during the breakfast service, but they are welcome in these areas during the evening.
DEPOSITS
A deposit equivalent to a one night stay is required to secure a booking with us. This will be deducted from the final balance (which will be charged within 24-hours of the arrival date). In the unlikely event of cancellation, the deposit is refundable provided that we receive at least 21 days notice. (Please be advised that a £15 admin fee will be deducted to cover our time and costs). For cancellations made within 21 days of the intended arrival date, we will only refund the deposit (minus the aforementioned admin fee) if we are able to re-let the room. If you do not show, or cancel your booking (or part of your booking) within 48 hours of the scheduled check-in time of 16:00 hours on the planned date of arrival, no refund of the deposit will be made and the outstanding reservation balance will be levied. If you wish to alter your booking dates, please be aware that the deposit is only transferable at our discretion (and you may be required to pay a further deposit to secure alternate dates). We highly recommend taking out travel insurance to cover any unexpected eventualities.
For reservations made through third-party OTA's (Online Travel Agents), please check any Terms & Conditions carefully . Charges will depend on what you have agreed with them at the time of booking. Any cancellations must also be made directly through the OTA you made the initial booking with and cannot be dealt with by us.
final payments
Are normally taken within 24-hours of the arrival date. (If for any reason we have been unable to process the final payment owing, this will be requested upon arrival at the property). We accept cash and most major debit/credit cards. If you would prefer to pay the balance by BACS or Paypal, please contact us at least 72-hours prior to your arrival. (We do not accept cheques as a method of payment.)
check-in/
check-out
CHECK-IN is 4-6pm if you BOOK DIRECT with ourselves. For third-party bookings, check-in is 5-6pm unless agreed otherwise. If you are likely to arrive later than 6pm, please contact us to make alternative arrangements so we can ensure access in our absence. (We do reserve the right to re-let rooms if we haven't heard from/are unable to get hold of you by 7pm on the day of arrival). If you arrive early, please feel free to leave your vehicle in the car park and explore the area until the agreed check-in time.
CHECK-OUT is by 10.30am if you BOOK DIRECT with ourselves. For third-party bookings, check-out is by 10am. We don't offer a late check-out facility.
DOGS
We accept a maximum of TWO dogs per room (excluding our SIngle/Small Double room) free of charge if you BOOK DIRECT with ourselves. For third-party bookings, there will be a £7, per dog, per night fee. Please ensure you let us know in advance if you wish to bring your dog(s).
WI-FI
Is provided in all the guest bedrooms free of charge. Connection details are provided in your room.
parking
We provide one parking space per room (and are unable to accept additional vehicles over this allocation). Parking bays are clearly marked and we ask all customers to please consider others when parking their vehicles.
other
In the event of damage to our property, we reserve the right to issue charges. (For the avoidance of doubt, we fully understand that accidents can happen and would only charge for avoidable and/or malicious damage). Removal of any fixtures and fittings (to include e.g. towels) will be charged. We also reserve the right to charge for non-payment of accommodation and any other associated costs upon departure.
The management reserves the right to cancel a booking at any time. In these exceptional circumstances, any deposit payment made will, of course, be refunded in full.